Welcome to Hope Made!

These Terms & Conditions (“Terms”) govern your use of our website and services. By accessing or purchasing from Hope Made, you agree to comply with these Terms. Please read them carefully.

1. General

  • Hope Made (“we,” “us,” or “our”) sells decorative pieces, home décor, clothing, handmade bags, fabric accessories, jewelry, and related products.

  • By using our website, you confirm that you are at least 18 years old or accessing under the supervision of a parent/guardian.

2. Products & Descriptions

  • We strive to ensure all product images, descriptions, and details are accurate. However, slight variations in color, size, or design may occur due to screen display or handmade nature of items.

  • All products are subject to availability, and we reserve the right to discontinue or update items without prior notice.

3. Pricing & Payments

  • Prices are listed in [your currency].

  • We reserve the right to update prices at any time.

  • Payments must be completed at checkout through the available secure payment methods.

4. Orders & Shipping

  • Once your order is placed, you will receive a confirmation email.

  • Shipping timelines are estimates and may vary due to external factors (logistics, holidays, etc.).

  • Customers are responsible for providing accurate shipping information.

5. Returns & Exchanges

  • We accept returns/exchanges within [X days] of delivery, provided items are unused, in original condition, and with tags/packaging intact.

  • Certain products (e.g., jewelry, custom-made items) may not be eligible for return due to hygiene/special conditions.

  • Shipping costs for returns are the responsibility of the customer unless the item received is defective or incorrect.

6. Intellectual Property

  • All content on Hope Made (including logos, images, designs, and text) is our property and may not be copied, used, or distributed without permission.

7. Limitation of Liability

  • We are not liable for any indirect, incidental, or consequential damages related to product use or website access.

  • Our maximum liability for any purchase shall not exceed the total amount paid for the product.

8. Privacy & Security

  • We respect your privacy and handle your personal information in line with our Privacy Policy.

  • Payment and customer data are protected with secure encryption.

9. Changes to Terms

  • Hope Made reserves the right to modify these Terms at any time. Updates will be posted on this page, and continued use of the site means acceptance of the new Terms.